Terms & Conditions

Welcome to EmberPuff. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our website or purchase our products.

1. Eligibility

1. Age Requirement: You must be 18 years or older (or the legal age for vaping in your jurisdiction) to purchase or use our products. By placing an order, you confirm that you meet this age requirement.

2. Legal Compliance: You agree to comply with all local, national, and international laws regarding the purchase, possession, and use of vaping products. EmberPuff reserves the right to refuse service or cancel orders if your jurisdiction prohibits sale or shipment of our products.

2. Products and Orders

1. Product Information: We make every effort to display accurate product descriptions, images, and specifications. However, slight variations in color, flavor, or appearance may occur.

2. Order Acceptance: All orders are subject to acceptance by EmberPuff. We reserve the right to decline or cancel orders at our discretion, including but not limited to:

   • Non-compliance with age verification requirements

   • Restricted shipping destinations

   • Payment issues or suspected fraud

3. Pricing & Payment: Prices are stated in the applicable currency and are subject to change without notice. Payment must be completed at the time of purchase. We accept payments through secure third-party providers.

4. Order Fulfillment: We aim to process and ship orders promptly. Delivery times may vary depending on your location, customs clearance, or other logistical factors. EmberPuff is not responsible for delays caused by shipping carriers or regulatory inspections.

3. Shipping & Risk of Loss

1. Shipping: Orders are shipped via reliable carriers. Shipping costs, if applicable, are displayed at checkout.

2. Risk of Loss: Risk of loss or damage to products passes to the customer upon delivery. You are responsible for providing accurate shipping information.

3. Customs & Duties: For international orders, you are responsible for any customs duties, taxes, or import restrictions in your country.

4. Returns & Refunds

1. Due to the nature of vaping products, returns are generally not accepted unless the product is defective or damaged upon arrival.

2. To request a refund or replacement, contact support@emberpuff.com with proof of defect or damage within 7 days of delivery.

3. Refunds, if approved, will be processed through the original payment method.

5. Warnings & Safety

1. Adult Use Only: Products are intended for adults 18+. Keep out of reach of children and pets.

2. Health Warning: Nicotine is an addictive substance. Consult a healthcare professional if you have any medical concerns.

3. Compliance: All products meet applicable safety and labeling standards for vaping products in our markets.

6. Limitation of Liability

1. To the maximum extent permitted by law, EmberPuff shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

2. EmberPuff’s total liability for any claim related to products or services shall not exceed the amount paid for the product in question.

3. We do not guarantee uninterrupted or error-free website operation and are not liable for technical failures or unauthorized access.

7. Intellectual Property

All content on the EmberPuff website, including logos, text, images, and product designs, is the intellectual property of EmberPuff or its licensors. You may not copy, reproduce, or distribute any materials without prior written consent.

8. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the jurisdiction in which EmberPuff operates. Any disputes arising shall be resolved in accordance with local regulations and applicable international trade laws.

9. Changes to Terms

EmberPuff reserves the right to update these Terms & Conditions at any time. The Effective Date at the top reflects the latest version. Continued use of our website or services constitutes acceptance of updated terms.

10. Contact Us

For questions regarding these Terms & Conditions or our services, please contact:

EmberPuff
Email: support@emberpuff.com
Website: www.emberpuff.com