Privacy Policy

EmberPuff (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our products. By using EmberPuff services, you agree to the practices described below.

1. Information We Collect

We collect personal information necessary to provide our products and services, including but not limited to:

• Contact Information: Name, email address, phone number, and shipping/billing addresses.

• Account Information: Username, password, and order history.

• Payment Information: Credit/debit card details and billing information processed securely through third-party payment providers.

• Usage Information: Website interactions, IP address, device type, browser type, and browsing behavior for analytics and service improvement.

• Compliance Information: Age verification data to ensure compliance with adult-only product regulations (18+ or legal age in your jurisdiction).

2. How We Use Your Information

We use your information for the following purposes:

1. Order Fulfillment: To process and deliver orders, manage payment, and provide customer service.

2. Compliance & Safety: To verify age, comply with international and local vaping regulations (such as FDA or TPD requirements), and monitor product safety.

3. Marketing & Communication: To send updates, promotions, and newsletters, where consent has been provided.

4. Website Improvement: To analyze usage patterns and enhance user experience.

5. Legal Obligations: To comply with applicable laws, prevent fraud, and enforce our terms of service.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information under the following circumstances:

• Service Providers: Third-party partners who assist in payment processing, shipping, IT services, marketing, or analytics.

• Legal Compliance: When required by law, regulation, or legal process, including governmental authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of business assets.

• Safety and Security: To protect against fraudulent, illegal, or unauthorized activity, or to safeguard our rights and property.

4. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Your information is stored on secure servers and encrypted when transmitted. We retain personal information only as long as necessary to fulfill the purposes described or as required by law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, correct, or update your personal data.

• Request deletion of your personal information, subject to legal obligations.

• Opt-out of marketing communications.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at support@emberpuff.com.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze trends, and manage advertising. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our products are intended exclusively for adults 18+ (or legal age in your jurisdiction). We do not knowingly collect information from individuals under the legal age for vaping.

8. International Users

As a cross-border retailer, your personal information may be transferred and processed outside your country of residence, including countries with different data protection laws. We ensure adequate safeguards are in place in accordance with applicable regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or services. The “Effective Date” at the top indicates the latest version. Continued use of our website or services constitutes acceptance of any updates.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

EmberPuff
Email: support@emberpuff.com
Website: www.emberpuff.com